FAQs

Catch up on recently missed shows or events recently aired on live TV with 24-hour playback, which is available for many of the most popular channels on Vidgo. Using Advanced Playback is easy. Simply select the program you want to watch, either from your list of favorites or the live TV channel guide. Next, a menu will appear with a Playback button. Click on Playback and enjoy the previously aired program!

Vidgo can be watched on iOS, Android, Roku, Fire TV, Apple TV, Android TV, web browsers, and Chromecast. Getting started is simple. Check out the Vidgo User Guide on our blog The Stream for step by step instructions.

You can use up to 3 devices at the same time to watch your Vidgo service.

The Vidgo app for mobile or web will detect AirPlay or Chromecast capable devices on your local Wi-Fi network. This includes devices such as Google Chromecast, Apple TV, or smart TVs that embed Chromecast or AirPlay support. When an AirPlay or Chromecast capable device is detected, either the Chromecast or Airplay (or both) icon will appear in the app. Select the desired device to cast by clicking this icon. While casting, the video will not appear in the app but will play on the screen your casting to. You can press the casting icon again to stop casting, which will restore video playing in the app. While casting, you can switch channels using the Guide. When switching channels, it may take a brief moment for casting to start. Please note: Casting to a TV is not as fast as streaming in the app itself, but this is normal, so we recommend a bit of patience. If using a browser-based player, we recommend the Safari browser for AirPlay and Chrome browser for Chromecast. Please make sure to set your TVs input for the casting receiver device you are using.

Video subscribers can watch TV on their computer using a web browser such as Chrome, Firefox, Safari, and Internet Explorer. Click on the link to get started: https://webplayer.vidgo.com/ Please make sure ad-blockers and VPNs are turned off. Step by step instructions are outlined in the Vidgo User Guide featured on our blog The Stream.

The Vidgo blog The Stream features a variety of watch guides that recommend shows and movies covering different interests, including news, popular channels, and seasonal. If you see a title that interests you, finding it on Vidgo is easy. Simply follow these directions:

1. Click on the VIDGO app. On the MAIN MENU, toggle the left arrow on your remote and the following options will appear on the right-hand side: Search, Home, Guide, VOD, DVR, and Settings. Click on Search.
2. A Search window will appear. Using the arrows on your remote, enter the name of the program. If it is available on VIDGO, it will appear in the window on the left. Click on the program and happy streaming! 

Available with a Premium subscription and 90 days with Plus, DVR allows you to schedule a recording of a program airing on a streaming channel. With the DVR function, you can play the content back later at a more convenient time. Available on Firestick, Roku, Google TV, and Apple TV, this software feature does not require you to purchase or connect to any additional devices.

To access the DVR feature, follow these steps:

1. Click on the VIDGO app. On the MAIN MENU, toggle the left arrow on your remote and the following options will appear on the right-hand side: Search, Home, Guide, VOD, DRV, Settings. Click on Guide. Choose the program you want to record. You can also find a program to record by selecting your Favorites list, which can be accessed by going to the MAIN MENU and clicking on Guide. Then, click on the Favorites tab at the top of the page next to CATEGORY: ALL.
2. When you find the program you want to record, click on it. A window will appear. On the bottom of the window, there will be an option to record DVR: Record (DVR) and a NO/YES box. Click on YES.
3. Press the back button on your remote and click on DVR on the right-hand side. The program should now appear in your IN QUEUE list.
4. When you are ready to watch your program, click on the RECORDED button next to the IN QUEUE tab.

To manage your devices, please follow these steps:

1. Sign into VIDGO: https://vidgo.com/signin?en
2. Click on the MENU icon (next to the welcome icon on the upper right-hand side)
3. Once the MENU icon is open, select "My Devices"
4. Select the device you wish to remove and click "Log Out"
5. Please login with new device.

You can enjoy streaming on Vidgo using 3 different devices at the same time.

These troubleshooting steps fix most issues that you might run into such as:

1. Freezing
2. Slow guide
3. Login issues
4. Getting kicked out of app
5. Please login with new device.

Please note: Steps depend on which device you are having issues with. Please choose the device below:

Android TVs and devices

Please delete the VIDGO app.

Then Clear Data and Clear Cache on your Android TV:

1. On the supplied remote control, press the HOME button.
2. Select Settings.
3. The next steps depend on your TV menu options: Select Apps → See all apps → Show system apps. ...
4. Under System apps, select your preferred app.
5. Select Clear cache , and then select OK.
6. Select Clear data, and then select OK.

Once the data and cache are deleted, please reinstall the VIDGO app.

If the issue persists, please email the following information to Support@vidgo.com:

1. Email:
2. Device(s) and model(s): (this can be found on the back of your device)
3. Issue or error message:
4. Version of the app:
5. Internet service provider:

APPLE TV

Please unplug your APPLE TV device from the power source, wait 30 seconds and plug back in. Once your device is turned back on, please open the Vidgo app and log back in.

If the issue persists, please email the following information to Support@vidgo.com:

1. Email:
2. Device(s) and model(s): (this can be found on the back of your device)
3. Issue or error message:
4. Version of the app:
5. Internet service provider:

Chromecast

Please delete VIDGO app on casting device.

To clear the data and cache from your Chromecast built-in app, please follow these steps:

1. From the Home screen, select Settings.
2. Select Apps.
3. Select Chromecast built-in.
4. Select Clear data.
5. Select OK.
6. Select Clear cache.
7. Select OK.
8. Restart your TV.

Once the data and cache are deleted, please reinstall the VIDGO app.

If the issue persists, please email the following information to Support@vidgo.com:

1. Email:
2. Device(s) and model(s): (this can be found on the back of your device)
3. Issue or error message:
4. Version of the app:
5. Internet service provider:

FireTV

Please delete the VIDGO app and then delete the data and cache:

1. Go to Settings on your Fire TV.
2. Select Applications.
3. In Manage Installed Applications, select the app you are having trouble with.
4. Select Clear Cache, and then Clear Data.

Once the data and cache are deleted, please reinstall the VIDGO app.

If the issue persists, please email the following information to Support@vidgo.com:

1. Email:
2. Device(s) and model(s): (this can be found on the back of your device)
3. Issue or error message:
4. Version of the app:
5. Internet service provider:

Roku Smart TVs

Please delete the VIDGO app.

To delete the cache on a ROKU Smart TV, unplug the TV from power source and wait 30 seconds. Pluck it back in and turn the TV on.

Once TV is back on, please download the VIDGO app and log back in.

If the issue persists, please email the following information to Support@vidgo.com:

1. Email:
2. Device(s) and model(s): (this can be found on the back of your device)
3. Issue or error message:
4. Version of the app:
5. Internet service provider:

Roku Non-Smart TVs

1. Delete the Vidgo app from your Roku streaming device.
2. Delete the Roku cache: See steps below.
   • Make sure “Home” is selected from the main menu. From the remote control, press the following buttons consecutively: Press Home 5 times. Press Up. Press Rewind 2 times. Press Fast Forward 2 times. It will take about 15-30 seconds to clear cache and restart.
   • Install Vidgo app and log back in.
3. Issue or error message:
4. Version of the app:
5. Internet service provider:

If the issue persists, please email the following information to Support@vidgo.com:

1. Email:
2. Device(s) and model(s): (this can be found on the back of your device)
3. Issue or error message:
4. Version of the app:
5. Internet service provider:

The Vidgo team is always here to help you! Email us at support@vidgo.com